Refund and Return Policy

At Next Digital LLC, customer satisfaction is our top priority. We are committed to providing premium, eco-conscious packaging solutions and ensuring a seamless shopping experience. Please review our refund and return policy below for any issues with your order.

1. Eligibility for Returns

We accept returns for unused and unopened items within 14 days of delivery, provided the following conditions are met:

• The item is in its original packaging, unused, and in the same condition as when received.
• Proof of purchase (invoice or order confirmation) is provided.

Unfortunately, we cannot accept returns for:

• Custom or personalized packaging that has been tailored to your specific needs.
• Discounted or sale items, unless the product is defective or damaged.

2. Return Process

To initiate a return, please contact our customer service team at info@nextdigital-llc.com or call +971 55 2996125 within 14 days of receiving your order. Our team will provide you with a return authorization and instructions on how to ship the product back to us.

Please note:

• The customer is responsible for covering the shipping costs for returning items unless the item was damaged or defective upon receipt.
• Returned items must be shipped using a trackable shipping method, as Next Digital LLC cannot be held responsible for lost returns.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.

Please note:

• Shipping fees are non-refundable unless the return is due to our error (e.g., damaged, defective, or wrong items).
• If you have not received your refund within the expected timeframe, please check with your bank or payment provider, as processing times can vary. If you still have not received your refund, please contact us at info@nextdigital-llc.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at info@nextdigital-llc.com or call +971 55 2996125 within 14 days of receiving the product.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us within 48 hours of receiving your order. You will need to provide:

• A description of the damage or defect.
• Photos showing the issue. We will arrange for a replacement or issue a refund if the product is confirmed to be faulty.

6. Non-Returnable Items

Certain items are exempt from being returned, including:

• Custom or personalized packaging products.
• Clearance or final sale items.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

7. Late or Missing Refunds

If you haven’t received a refund yet, we recommend checking the following:

• Check your bank account or payment method.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at info@nextdigital-llc.com.

8. Contact Us

If you have any questions or concerns regarding your return, refund, or exchange, please reach out to us:

Email: info@nextdigital-llc.com
Phone: +971 55 2996125